Is there such a thing as genuine emotion Discuss with reference to the Essay - 1

Is there such a thing as genuine emotion Discuss with reference to the concept of emotional labour in the workplace - Essay Example Many CEOs believed that emotions would get in the way of managers being able to make good decisions (Grandey, 2000). Research has shown however, that emotions can be a very positive aspect of the workplace and can be used to meet organizational goals. In his play, â€Å"As You Like It,† Shakespeare wrote, â€Å"All the world’s a stage and all the men and women merely players †¦Ã¢â‚¬  (Shakespeare, 2003). If this is true, then each of us is an emotional actor who plays various roles upon the state of home, work and the community. At home with family and friends, we act one way and with friends we act in a different way. In the workplace, most people have a totally different persona because they want to do their best and they may feel that emotions make them vulnerable. The challenge is that the average person cannot leave who they are totally at home; they will bring some of who they are to the workplace and this includes their emotions. According to Grandey (2000) emotional labor can involve â€Å"enhancing, faking or suppressing emotions to modify the emotional expression† (p. 95). Emotional labor has display rules that decide how emotions are to be expressed inside the organization. The rules may be told in some way to employees through training materials or they may be learned by observing other co-workers. There may be specific emotions that must be used in specific situations in organizations. As an example, anyone working in customer service will need to smile and be friendly to customers in order to keep customers happy. This is one example of how emotions come into an organization and can be used successfully. There are many theories about emotional labor in the workplace. The first theory began with Hochschild in 1983. Hochschild is a sociologist and saw emotional labor as â€Å"the management of feeling to create a publicly observable facial and bodily display† (Grandey, 2000, p. 96). He observed this from the perspective of the